Frequently Asked Questions
HAIR CARE

IS MeibyChic HAIR 100% HUMAN HAIR?
Yes, MeibyChic Hair is made from 100% cuticle virgin human hair. We take pride in providing our customers with high-quality hair extensions that are sourced ethically and made from genuine human hair. Our hair extensions undergo a rigorous process to ensure that they are of the highest standard.
CAN I HAVE A COLOUR MATCH?
Sure! We would be more than happy to provide you with a colour match. If you could please send over 2-3 pictures of your hair, including the ends to our Colour Match Experts and they will get this information across to you as soon as possible.
Please ensure the images are taken in natural light without the use of the flash or any filters and advise which type of extensions you are looking for. Whilst we endeavour to give the best advice for colour matching we will not be held responsible for any disparity in colour matching. Colour Match Swatches can be purchased on our website for a more accurate match.
CAN I COLOR/DYE MY HAIR EXTENSION?
Human hair can be coloured, but we do not recommend it. Any colouring of the hair extensions is done entirely at your own risk. MeibyChic will not accept any liability for hair extensions that have been coloured or tinted.
CAN I HEAT MY HAIR EXTENSION?
Our Hair is real human hair and can be heat styled using a flat iron, curler, blow dried or air dried just like your own hair. Keep in mind that use of heat styling and other hair products will cause damage to your extensions over time. Do not leave on heat for extended time periods, extensions can burn just like your own hair.
HOW LONG SHOULD MY HAIR EXTENSION LAST?
The lifespan of MeibyChic Hair extensions is determined by how much you wear them and how well you take care of them. Usually, hair extensions last 6 to 12 months, depending on how often you use them.
HOW TO KEEP MY HAIR EXTENSION UNTANGLE?
Dear, because of dryness, oil, dirt build-up, salt, chlorine, the hair will tangle. Wrong combing method and high temperature iron on the hair also easily cause the hair tangle. We suggest that wash your hair 1-2 times per week, use wide tooth comb on the hair to comb the ends of the hair gently from the bottom, then from the middle, and finally from the root to the ends of the hair silky. or consult your stylist for more help, regularly trim the bottom of the hair and maintain the hair with hair oil.
CAN DO I CARE FOR MY HAIR EXTENSION?
rush your hair and extensions before use. We don't recommend exposing your extensions to harsh chemicals such as bleach, chlorine and protein as these will strip the oils from the extensions, leaving them dry, brittle and tangled.
It Is critical to wash your extensions with a sulphate free shampoo and conditioner only. Clip- in extensions do not need to be washed very often unless you are wearing them on a regular basis. Washing your tape hair extensions should occur at least once a week. This is to prevent any build-up from damaging the hair.
It is best to gently brush and leave your extensions out to air dry after washing. Take them to a salon professional before treating or cutting your extensions.
To store your extensions, it is best to wait until they are fully dry before putting them away. We recommend braiding your extensions before bed and while being stored, to avoid tangles.
SHIPPING & RETURN

HOW LONG DOES SHIPPING TAKE?
You will receive it 3-5 days after the order is shipped. Free shipping worldwide!
HOW DO I TRACK MY PACKAGE?
As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package!
WHAT IS YOUR REFUND/RETURN POLICY?
It is requested within 14 days from the date of purchase. Extensions must not been tampered with in any way such as excessively worn or removed from its protective net. It must be in an un-used condition Send with all its original packaging and any additional accessories included.